Privacy policy
Unless stated otherwise below, the provision of your personal data is
neither legally nor contractually obligatory, nor required for
conclusion of a contract. You are not obliged to provide your data. Not
providing it will have no consequences. This only applies as long as the
processing procedures below do not state otherwise.
“Personal data” is any information relating to an identified or identifiable natural person.
Server log files
You can use our websites without submitting personal data.
Every
time our website is accessed, user data is transferred to us or our web
hosts/IT service providers by your internet browser and stored in
server log files. This stored data includes for example the name of the
site called up, date and time of the request, the IP address, amount of
data transferred and the provider making the request. The processing is
carried out on the basis of Article 6(1) f) GDPR due to our legitimate
interests in ensuring the smooth operation of our website as well as
improving our services.
Your data will be transferred to Canada, among other countries. Data transfers to Canada are subject to an adequacy decision by the EU Commission.
Contact
Responsible person
Contact us at any time. The contact details of the person responsible for data processing can be found in our legal notice.
Proactive contact of the customer by e-mail
If you make contact with us proactively via email, we shall collect
your personal data (name, email address, message text) only to the
extent provided by you. The purpose of the data processing is to handle
and respond to your contact request.
If the initial contact serves
to implement pre-contractual measures (e.g. consultation in the case of
purchase interest, order creation) or concerns an agreement already
concluded between you and us, this data processing takes place on the
basis of Article 6(1)(b) GDPR. If the initial contact occurs for other
reasons, this data processing takes place on the basis of Article
6(1)(f) GDPR for the purposes of our overriding, legitimate interest in
handling and responding to your request. In this case, on grounds relating to your particular situation, you
have the right to object at any time to this processing of personal
data concerning you and carried out on the basis of Article 6(1)(f) GDPR.
We
will only use your email address to process your request. Your data
will subsequently be deleted in compliance with statutory retention
periods, unless you have agreed to further processing and use.
Collection and processing when using the contact form
When
you use the contact form we will only collect your personal data (name,
email address, message text) in the scope provided by you. The data
processing is for the purpose of making contact.
If the initial
contact serves to implement pre-contractual measures (e.g. consultation
in the case of purchase interest, order creation) or concerns an
agreement already concluded between you and us, this data processing
takes place on the basis of Article 6(1)(b) GDPR. If the initial contact
occurs for other reasons, this data processing takes place on the basis
of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate
interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you
have the right to object at any time to this processing of personal
data concerning you and carried out on the basis of Article 6(1)(f) GDPR.
We
will only use your email address to process your request. Finally your
data will be deleted, unless you have agreed to further processing and
use.
Customer account Orders
Customer account
When you open a customer account, we will
collect your personal data in the scope given there. The data processing
is for the purpose of improving your shopping experience and
simplifying order processing. The processing will be carried out on the
basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your
consent at any time by contacting us without affecting the legality of
the processing carried out with your consent up to the withdrawal. Your
customer account will then be deleted.
Collection, processing, and transfer of personal data in orders
When
you submit an order we only collect and use your personal data insofar
as this is necessary for the fulfilment and handling of your order as
well as processing of your queries. The provision of data is necessary
for conclusion of a contract. Failure to provide it will prevent the
conclusion of any contract. The processing will occur on the basis of
Article 6(1) b) GDPR and is required for the fulfilment of a contract
with you.
Your data is transferred here for example to the shipping
companies and dropshipping providers, payment service providers, service
providers for handling the order and IT service providers that you have
selected. We will comply strictly with legal requirements in every
case. The scope of data transmission is restricted to a minimum.
Your data will be transferred to Canada, among other countries. Data
transfers to Canada are subject to an adequacy decision by the EU
Commission.
Advertising
Use of your email address for mailing of newsletters
We use
your email address outside of contractual processing exclusively to
send you a newsletter for our own marketing purposes, if you have
explicitly agreed to this. The processing will be carried out on the
basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your
consent at any time without affecting the legality of the processing
carried out with your consent up to the withdrawal. You can unsubscribe
from the newsletter at any time using the relevant link in the
newsletter or by contacting us. Your email address will then be removed
from the distributor.
Use of your email address for mailing of direct marketing
We use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our own goods or services which are similar to those you have already purchased from us, unless you have objected to this use. You must provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing
will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing. You can object to this use of your email address at any time by contacting us. You will find the contact details for exercising your right to object in our imprint. You can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.
Shipping companies Merchandise management
Forwarding of your email address to shipping companies for information on shipping status
We forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.
Use of an external merchandise management system
We use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose your personal data as collected in the course of the order will be sent to
SAP
Payment service providers Credit check
Payment options from Klarna
In order to provide you with
Klarna's payment options, we will provide Klarna with personal data,
such as contact details and order information. This will enable Klarna
to assess whether you can make use of the payment options offered by
Klarna, and to adapt the payment options to your needs. General
information about Klarna can be found here.
Klarna will treat your personal data in accordance with the applicable
data protection regulations and in accordance with the information in Klarna's Privacy Policy.
Cookies
Our website uses cookies. Cookies are small text files which are saved in a user’s internet browser or by the user’s internet browser on their computer system. When a user calls up a website, a cookie may be saved on the user’s operating system. This cookie contains a characteristic character string which allows the browser to be clearly identified when the website is called up again.
Cookies will be stored on your computer. You therefore have full control over the use of cookies. By choosing corresponding technical settings in your internet browser, you can be notified before the setting of cookies and you can decide whether to accept this setting in each individual case as well as prevent the storage of cookies and transmission of the data they contain. Cookies which have already been saved may be deleted at any time. We would, however, like to point out that this may prevent you from making full use of all the functions of this website.
Using the links below, you can find out how to manage cookies (or deactivate them, among other things) in major browsers:
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/de-de/guide/safari/manage-cookies-and-website-data-sfri11471/mac
technically necessary cookies
Insofar as no other
information is given in the data protection declaration below we use
only these technically necessary cookies cookies to make our offering
more user-friendly, effective and secure. Cookies also allow our systems
to recognise your browser after a page change and to offer you
services. Some functions of our website cannot be offered without the
use of cookies. These services require the browser to be recognised
again after a page change.
The use of cookies or comparable technologies is carried out on the basis of Art. 25 para. 2 TTDSG. Processing is carried out on the basis of art. 6 (1) lit. f GDPR due to our largely justified interest in ensuring the optimal functionality of the website as well as a user-friendly and effective design of our range of services. You have the right to veto this processing of your personal data according to art. 6 (1) lit. f GDPR, for reasons relating to your personal situation.
Analysis Advertising tracking
Use of the Google Analytics
Our website uses the web
analysis service Google Analytics from Google Ireland Limited (Gordon
House, Barrow Street, Dublin 4, Ireland; “Google”).
The processing of
data serves to analyse this website and its visitors and for marketing
and advertising purposes. Google will use this information on behalf of
the operator of this website to evaluate your use of the website, to
compile reports on website activity and to provide other services to the
website operator relating to website and internet use. In this process
the following information, inter alia, can be collected: IP address,
date and time of the website access, click path, information on the
browser and the device you are using, the pages visited, referrer URL
(website via which you accessed our website), location data, purchasing
activities. The IP address transmitted from your browser within the
scope of Google Analytics is not associated with any other data held by
Google. Google Analytics uses technology such as cookies, web storage in
the browser, and tracking pixels which enable an analysis of your use
of the website. The information generated by these regarding your use of
this website is usually transferred to a Google server in the USA and
stored there. Google relies on standard contractual clauses as suitable
guarantees for the protection of personal data, available at: https://policies.google.com/privacy/frameworks and https://business.safety.google/adsprocessorterms/.Both
Google and the US government authorities have access to your data.
Google may combine your data with other data, such as your search
history, personal accounts, usage data from other devices and any other
information Google has about you.
IP anonymisation is activated on
this website. Google uses this to shorten your IP address beforehand
within Member States of the European Union or in other signatories to
the Agreement on the European Economic Area. Only in exceptional cases
will the full IP address be transferred to a Google server in the USA
and shortened there.
The processing of your personal data is based on
Art. 6 para. 1 lit. f GDPR due to our overriding legitimate interest in
the needs-based and targeted design of the website. On grounds
relating to your particular situation, you have the right to object at
any time to this processing of personal data concerning you.
You
can also prevent the collection of the data (including your IP address)
generated by Google Analytics and related to your use of the website by
Google as well as the processing of this data by Google by downloading
and installing the browser plug-in available at the following link [https://tools.google.com/dlpage/gaoptout?hl=de].
To prevent the data collection and storage by Google Analytics across
multiple devices you can place an opt-out cookie. Opt-out cookies
prevent the future collection of your data when you visit this website.
You need to implement the opt-out on all systems and devices that you
are using, so that this works comprehensively. If you delete the opt-out
cookie, requests will be transmitted to Google again. When you click
here the opt-out cookie will be placed: Deactivate Google Analytics.
You can find more detailed information on the terms and conditions of use and data protection at https://www.google.com/analytics/terms/de.html and/or at https://www.google.de/intl/de/policies/ and at https://policies.google.com/technologies/cookies?hl=de.
Use of Facebook Pixel
Our website uses the remarketing
function "Custom Audiences" by Meta Platforms Ireland Limited (4 Grand
Canal Square, Grand Canal Harbour, Dublin 2, Irland "Facebook").
Meta
Platforms Ireland and we are jointly responsible for the collection of
your data and the transfer of this data to Facebook when the service is
integrated. The basis for this is an agreement between us and Meta
Platforms Ireland on the joint processing of personal data, in which the
respective responsibilities are defined. The agreement is available at https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible in particular for the
fulfilment of the information obligations in accordance with Art. 13, 14
GDPR, for compliance with the security requirements of Art. 32 GDPR
with regard to the correct technical implementation and configuration of
the service, and for compliance with the obligations in accordance with
Art. 33, 34 GDPR, insofar as a violation of the protection of personal
data affects our obligations under the agreement on joint processing.
Meta Platforms Ireland is responsible for enabling the rights of the
data subject in accordance with articles 15-20 of the GDPR, for
complying with the security requirements of article 32 of the GDPR with
regard to the security of the service, and for complying with the
obligations of articles 33, 34 of the GDPR, insofar as a breach of
personal data protection concerns Meta Platforms Ireland's obligations
under the joint processing agreement.
This application serves to
address the visitor to the website with interest-related advertising on
the social network Facebook. We have implemented Facebook’s remarketing
tag on our website for this purpose. This tag sets up a direct
connection to Facebook’s servers when you visit our website. This
informs the Facebook server which of our web pages you have visited.
Facebook assigns this information to your personal Facebook user
account. When you visit the social network Facebook you will then be
shown personalised, interest-related Facebook ads.
Your data may be
transmitted to the USA. For the USA, no adequacy decision from the EU
Commission is available.The data transfer takes place, among other
things, on the basis of standard contractual clauses as suitable
guarantees for the protection of personal data, which can be viewed at: https://www.facebook.com/legal/EU_data_transfer_addendum.
The
data processing, particularly the placing of cookies, is carried out on
the basis of Article 6(1)(f) GDPR due to our overriding legitimate
interest in addressing visitors to the website with targeted,
interest-related advertising. On grounds relating to your
particular situation, you have the right to object at any time to this
processing of personal data concerning you and carried out in accordance
with Article 6(1)(f) GDPR.
You can deactivate the remarketing function "Custom Audiences" here.
You
can find more detailed information on Facebook’s collection and use of
data and your associated rights and options for protecting your privacy
in Facebook’s privacy policy: https://www.facebook.com/about/privacy/.
Use of Google Ads conversion tracking
Our website uses the
online marketing program "Google Ads", including conversion tracking
(evaluation of user actions). Google conversion tracking is a service
operated by Google Ireland Limited (Gordon House, Barrow Street, Dublin
4, Ireland; "Google"). If you click on adverts placed by Google, a
cookie is placed on your computer for conversion tracking. These cookies
have limited validity, do not contain any personal data and thus cannot
be used for personal identification. If you visit certain pages on our
website and the cookie has not yet expired, we and Google can recognise
that you have clicked on the advert and were forwarded to this page.
Every Google Ads customer receives a different cookie. It is therefore
not possible to track cookies relating to the websites of Ads customers.
The information collected using the conversion cookie serves the
purpose of producing conversion statistics. This allows us to find out
the total number of users who have clicked on our adverts and were
forwarded to a page equipped with a conversion tracking tag. However,
they do not receive any information with which could be used to
personally identify users.
Your data may be transmitted to the USA.
The data processing, particularly the placing of cookies, is carried out
on the basis of Article 6(1)(f) GDPR due to our overriding legitimate
interest in addressing visitors to the website with targeted,
interest-related advertising. On grounds relating to your
particular situation, you have the right to object at any time to this
processing of personal data concerning you and carried out in accordance
with Article 6(1)(f) GDPR.
You can deactivate personalised advertising in Google’s advertising settings. Instructions for this can be found at https://support.google.com/ads/answer/2662922?hl=de.
Alternatively,
you can prevent the use of cookies by third parties by calling up the
Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the further opt-out instructions specified there.
You then won’t be included in the conversion tracking statistics.
You can find more information as well as Google’s data privacy policy at: https://www.google.com/policies/privacy/
Use of the remarketing or "similar target groups" function by Google Inc.
Our
website uses the remarketing or "similar target groups" function by
Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland;
"Google").
This application serves to analyse visitor behaviour and
visitor interests. Google uses cookies to analyse website use, forming
the basis for producing interest-related adverts. Cookies allow for the
recording of website visits as well as anonymised data on the use of the
website. The personal data of website visitors is not saved. If you
then visit another website in the Google display network you will then
be shown adverts which are more likely to take previous areas of product
and information interest into account.
Your data may be transmitted
to the USA. For the USA, no adequacy decision from the EU Commission is
available. The data transfer takes place, among other things, on the
basis of standard contractual clauses as suitable guarantees for the
protection of personal data, which can be viewed at: https://policies.google.com/privacy/frameworks.
The
data processing, particularly the placing of cookies, is carried out on
the basis of Article 6(1)(f) GDPR due to our overriding legitimate
interest in addressing visitors to the website with targeted,
interest-related advertising. On grounds relating to your
particular situation, you have the right to object at any time to this
processing of personal data concerning you and carried out in accordance
with Article 6(1)(f) GDPR.
You can deactivate the use of
cookies with permanent effect by following the link below and
downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=de
Alternatively,
you can deactivate the use of cookies by third parties by calling up
the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and following the further opt-out instructions specified there.
You can find more detailed information on Google remarketing as well as the associated data privacy policy at: https://www.google.com/privacy/ads/
Use of the LinkedIn Insight tag
On our website, we use the
LinkedIn Insight tag from LinkedIn Ireland Unlimited Company (Attn:
Legal Dept., Wilton Plaza, Wilton Place, Dublin 2, Ireland; "LinkedIn")
for conversion tracking (visitor activity analysis) and retargeting
(playing personalised advertisements). The LinkedIn Insight tag places a
unique LinkedIn browser cookie (conversion cookie) in your browser and
allows the following information to be collected for that cookie:
metadata such as IP address, time stamp and page events (e.g. page
views). These cookies have a limited validity. If you visit certain
pages on our site and the cookie has not expired, we and LinkedIn may
recognise that you have clicked the ad and been directed to that page.
The
LinkedIn Insight tag also allows LinkedIn to collect information about
visits to our website, including URL, referrer URL, IP address, device
and browser characteristics (user agent), and time stamps. This data is
transmitted to LinkedIn, encrypted, IP addresses are truncated, and the
direct IDs of LinkedIn members are removed within seven days to
pseudonymise the data. This remaining pseudonymised data is then deleted
by LinkedIn within 90 days. LinkedIn does not share any personally
identifiable information with us, but only provides aggregate reports
about the site's target group and ad performance. LinkedIn members can
control the use of their personal information for promotional purposes
in their account settings.
The information collected using the
conversion cookie serves the purpose of producing conversion statistics.
This allows us to find out the total number of users who have clicked
our adverts and were forwarded to a page equipped with a conversion
tracking tag. The processing of your personal data is based on Art. 6
para. 1 lit. f GDPR due to our overriding legitimate interest in
targeting the page visitors with interest-related advertising. On
grounds relating to your particular situation, you have the right to
object at any time to this processing of personal data concerning you.
You can prevent the use of cookies by third-party providers by visiting recognised opt-out websites, e.g. https://www.networkadvertising.org/choices/ or www.aboutads.info/choices, and implementing the additional opt-out information stated there.
For more information about cookies and LinkedIn's privacy policy, please visit: https://www.linkedin.com/legal/cookie-policy and https://www.linkedin.com/legal/privacy-policy
Plug-ins
Use of the Google Tag Manager
Our website uses the Google
Tag Manager from Google Ireland Limited (Gordon House, Barrow Street,
Dublin 4, Ireland; "Google"). This application manages JavaScript tags
and HTML tags which are used in particular to implement tracking and
analysis tools. The data processing serves to facilitate the needs-based
design and optimisation of our website. The Google Tag Manager itself
neither stores cookies nor processes personal data. It does, however,
enable the triggering of further tags which may collect and process
personal data. You can find more detailed information on the terms and
conditions of use and data protection at https://www.google.com/intl/de/tagmanager/use-policy.html
Use of Google reCAPTCHA
Our website uses the reCAPTCHA
service by Google Ireland Limited (Gordon House, Barrow Street, Dublin
4, Ireland; "Google"). The request serves to distinguish whether the
input was made by a human or automatic machine processing. For this
purpose your input will be transmitted to Google and used by them
further. In addition, the IP address and any other data required by
Google for the reCAPTCHA service will be transferred to Google. This
data will be processed by Google within the EU and potentially also in
the USA.
For the USA, no adequacy decision from the EU Commission is available. The data transfer will be based, inter alia, on standard contractual clauses as appropriate guarantees for the protection of personal data, available at https://policies.google.com/privacy/frameworks. The use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para.1 p. 1 TTDSG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.
You can find more detailed information on Google reCAPTCHA and the associated data protection declaration at: https://www.google.com/recaptcha/intro/android.html and https://www.google.com/privacy.
Rights of persons affected and storage duration
Duration of storage
After contractual processing has been
completed, the data is initially stored for the duration of the warranty
period, then in accordance with the retention periods prescribed by
law, especially tax and commercial law, and then deleted after the
period has elapsed, unless you have agreed to further processing and
use.
Rights of the affected person
If the legal requirements are
fulfilled, you have the following rights according to art. 15 to 20
GDPR: Right to information, correction, deletion, restriction of
processing, data portability. You also have a right of objection against
processing based on art. 6 (1) GDPR, and to processing for the purposes
of direct marketing, according to art. 21 (1) GDPR.
Right to complain to the regulatory authority
You have the
right to complain to the regulatory authority according to art. 77 GDPR
if you believe that your data is not being processed legally.
You can lodge a complaint with, among others, the supervisory
authority responsible for us, which you may reach at the following
contact details:Hessischer Beauftragter für Datenschutz und
Informationsfreiheit
Postfach 3163
65021 Wiesbaden
Tel.: +49 611 14080
Fax: +49 611 1408900 oder +49 611 1408901
E-Mail: poststelle@datenschutz.hessen.de
Right to object
If the data processing outlined here is
based on our legitimate interests in accordance with Article 6(1)f)
GDPR, you have the right for reasons arising from your particular
situation to object at any time to the processing of your data with
future effect. If the objection is successful, we will no longer process
the personal data, unless we can demonstrate compelling legitimate
grounds for the processing that outweigh your interests or rights and
freedoms, or the processing is intended for the assertion, exercise or
defence of legal claims.
If personal data is being processed for the purposes of direct advertising, you can object to this at any time by notifying us. If the objection is successful, we will no longer process the personal data for the purposes of direct advertising.
last update: 10.01.2022